What does an effective organisation look like?
One obvious sign of an organisational effectiveness is the fact that the organisation is meeting its performance targets either in terms of sales, products made, service level achieved and quality of whatever key performance indicators have been set. But it is a mistake to stop there. It is important that an organisation sustain its ability to reach its targets and in many cases grow to increase its performance targets. It is probably fair to say that the degree to which that will happen is directly proportional to the quality of relationships the people in the organisation have with each other; and that the people have with the organisation. A proper balance is imperative. Sometimes people develop such healthy working relationships that they focus on keeping the relationship happy and forget that they are there to meet performance targets. Some indicators of an effective organisation are:
· Staff initiatives at innovating
· Level of staff turnover
· Level of absenteeism
· Job satisfaction – do people feel their skills are being utilised and recognised?
· Morale (how much healthy humour is there?)
· Conversation at lunch and breaks – is it constructive or full of whingeing
· Loyalty to organisation in what is said outside of work
· Amount of goodwill offered by staff (willingly ‘going the extra mile’)
· Level of trust among staff members and between staff members and managers
Today the survival of many organisations will depend upon their ability to adapt to rapid and ongoing change, much of which is imposed on them. At times, survival during these changes may seem nearly impossible, let alone sustaining current levels of or increasing productivity. Organisational survival relies very much on the people who will develop and utilise the systems that will help to make it happen. Just as a car needs to have all of its components properly aligned in order to be effective, so does an organisation. And the most important components are those directly relating to the people within it.
Learning is an essential key to changing behaviour. A learning organisation is like the perfect soil in the optimum location for rose plants. It encourages growth and all the other skills and personal qualities that are possible for each individual to develop. In a learning organisation, every interaction, decision and task brings with it opportunities to reflect, evaluate and learn. Learning organisations will:
· Thrive on change – not be afraid of it
· Be willing to question the patterns of thoughts that lead to certain results in the organisation – not be afraid to examine its mental models and alter them if necessary
· Communicate success and failure – monitor, reviews, conclude, change
· Have a curiosity about what causes things to happen and the systems that feed into each task and experience – desire to see all the systems working together in the most effective manner possible
· Facilitate learning from staff – empower people, offer training when appropriate, remove hierarchy
· Reward learning – provide benchmarks for performance appraisals , rewards improvement and risk taking
· Create a shared mental model – create an atmosphere so people are free to challenge their own and others mental models and challenge each other’s subconscious mental models and blend them to create a common one for the team
Training and development programs have an important role within the organisation.
Bring our Leadership Mastery Program – In-house – We will come to you!
High Performance Coaching and Training are now facilitating this innovative program in-house. This program is a series of workshops designed to further develop leaders and teams within your organisation or business.
High Performance Coaching and Training will come to your office to facilitate this program to your leaders. What is included in this program?
· Training Needs Analysis is conducted to ensure training is designed to meet organisational needs
· 10 x 3hour workshops – specifically designed – These are run monthly for ½ day
· All workshops include an individual phone follow up coaching session per month
· All workbooks and training materials supplied
· Cost effective and workshops conducted at a time that suits you