Conflcit Managment – The 10 most unwanted Behaviours
What are the 10 most unwanted behaviours? High Performance coaching and training has researched this topic and have revealed 10 specific behaviour patterns that some people resort to when they feel threatened or thwarted, that represent their struggle with ( or withdrawal from) undesired circumstances.
Here are the behavioural patterns:
1. The Tank: Pushy and ruthless, loud and forceful, or with the quiet intensity and surgical precision of a laser, the Tank assumes that the end justifies the means. If you are in the way, you will be eliminated.
2. The Sniper: This covert operator resents you for some reason. Instead of getting mad, he or she gets even by identifying your weaknesses and using them against you, through sabotage, gossip and putdowns.
3. The Grenade: This person explodes in tantrums that seem disproportionate to the present circumstances, sending others ducking for cover and wondering what it’s all about.
4. The Know-it-all: This person knows 98% of everything. (Just ask!) Know-it-alls will tell you what they know – for hours at a time! – but won’t take a moment to listen to your “clearly inferior ideas.”
5. The Think-they-know-it-all: Although these people don’t know that much, they don’t let that get in their way. If you don’t know much about what they’re talking about, they may mislead you into trouble or throw a project off track.
6. The Yes Person: Quick to agree, slow to deliver, the Yes Person leaves a trail of unfulfilled commitments and broken promise. Although they please no one, Yes People over-commit to please.
7. The Maybe Person: When faced with a crucial decision, the Maybe Person keeps putting it off until it’s too late. Finally, there comes a point when the decision makes itself. Then it’s nobody’s fault but his or her own.
8. The Nothing Person: You can’t know what’s going on because the Nothing Person tells you nothing – no feedback, verbal or nonverbal.
9. The No Person: This person says, “Every silver cloud has a dark lining” and “I’m not being negative, I’m being realistic”. Doleful and discouraging, the No Person drives others to despair.
10. The Whiner: These people wallow in their woe, whine incessantly, and drag others down with the weight of their generalizations that nothing is right, everything is wrong, and it’s always going to be that way unless you do something.
To develop good conflict management skills firstly you need to understand that everybody reacts differently to these types of behaviour. The person who’s most irritating to you may be perfectly acceptable to someone else.
We believe that a successful skill in handling conflict is firstly getting to know these behaviour types. Once you understand these behaviours then you will understand that each warrants a different response. Think about the people around you. Does anybody at work or at home fit one of these descriptions?
We can all be difficult at times. Understanding these behaviours will help you in your success with others. The most important point to remember is to respond appropriately to the situation and not to react to it. Conflict is something that cannot be avoided; therefore your approach to the situation is important.
High Performance Coaching and Training can assist you and your team members in developing a conflict management system within your business or organisation. We are also running a 2 day intensive conflict management workshop. For further information go to our website or give our office a call.
WWW.highperformancecoachingandtraining.com.au or call 1300 661 453
I hope that you have enjoyed this article
Lee Stemm PCC
High Performance Coaching and Training
Inspiring excellence in leaders through behavioural change
Brisbane Based Business