Blog

  • Preparing for your Telesales Campaigns

    August 12, 2016

    I have been working with a lot of small business owners around their sales processes and systems. One common thing that I have been noticing is that a lot of business owners are excellent in delivering their services and products; however need some s..

    Read More
  • Inducting new employees checklist

    August 12, 2016

    Induction can generally be split into two distinct parts. The first is induction to the organisation, which the human resources department often carries out. This part of the induction program covers general items such as pay arrangements and employe..

    Read More
  • Conflict Management – How to reach an agreement

    August 12, 2016

    Leadership Skills – Resolving Conflict Who do you know who has never had a difficult conversation with someone? No one? That’s not surprising. Whether it’s a discipline interview, dealing with an employee with personal crisis or helping a wayw..

    Read More
  • Avoiding Negative Language

    August 5, 2016

    I have listened in on many sales calls and I have noticed a lot of negative language is being used. For an example I have heard sales people say “I suppose this is not right for you now”; or “I am sorry to waste your time”, or “We can’t d..

    Read More
  • Salary Negotiation

    August 5, 2016

    The fundamental principles of salary negotiation need to be taken into consideration when negotiating a salary package. It is very important not to enter into salary negotiations too soon in a selection process. Wait until you are provided with a for..

    Read More
  • Conflict Management – forming an Agreement

    August 3, 2016

    Who do you know who has never had a difficult conversation with someone? No one? That’s not surprising. Whether it’s a discipline interview, dealing with an employee with personal crisis or helping a wayward employee get back on the rails, han..

    Read More
  • How do I motivate my Team?

    August 2, 2016

    Help them to become a high performer - "All of us do not have equal talent, but all of us should Have an equal opportunity to develop our talent" Here are some tips: • Stretch people beyond their perceived limits - Take your team members above..

    Read More