Monthly Archives: August 2016

  • Pre-Planning your Telesales Call

    August 15, 2016

    One of the most important things to do before picking up the phone is planning. This gives you more clarity in your communication. The other thing is to know what you want to achieve from this call. For example do you just want to get the decision..

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  • Getting Past the Gate Keeper

    August 12, 2016

    So it is that time again, you know to pick up the phone and make those tele sales calls. As the sweat starts to run down your face, all of a sudden something that is more important just seems to come up. The time ticks away, and as your day comes to ..

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  • Here’s How to have a Cohesive team

    August 12, 2016

    Build a Productive team Develop a strong team that achieves results If you’re like most supervisors, leading people is your biggest challenge. Whether as individuals or in groups, people can be tricky and unpredictable. How do you see the role o..

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  • Creating framing statements

    August 12, 2016

    Effective Communication Developing a Framing Statement One of the best ways to open a discussion is with a short framing statement outlining the 'whats, hows and whys' of a conversation before beginning it. This 'sets' the scene', explains what you..

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  • Career Coaching – Salary Negotiation

    August 12, 2016

    The fundamental principles of salary negotiation need to be taken into consideration when negotiating a salary package. It is very important not to enter into salary negotiations too soon in a selection process. Wait until you are provided with a for..

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  • Making your new employees feel welcomed

    August 12, 2016

    Inducting your new team member Induction can generally be split into two distinct parts. The first is induction to the organisation, which the human resources department often carries out. This part of the induction program covers general items such..

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  • Build Success through working with others

    August 12, 2016

    Work with others to ensure success Developing effective relationships Supervisors who don’t work well with others don’t go far. More than ever before, the ability to engage the commitment and cooperation of colleagues is vital to our effectiven..

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  • Effective Organisations

    August 12, 2016

    What does an effective organisation look like? One obvious sign of an organisational effectiveness is the fact that the organisation is meeting its performance targets either in terms of sales, products made, service level achieved and quality of wh..

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  • Dealing with Poor Performance

    August 12, 2016

    If someone’s performance is not reaching expectations, don’t wait until appraisal time rolls around before addressing the problem. Deal with it quickly, before it deteriorates even further or becomes a hard-to-break habit, and before your temper ..

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  • Decision Making – when consensus is the answer

    August 12, 2016

    Studies and experience have demonstrated time and time again that consensus decisions are almost always the best and highest quality decisions; they often produce the best outcomes. This is based on what we know about people's behaviors and motivati..

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